Renewing Malaysian Passport 2014

I arrived really early to KL's premier immigration office. At first I thought the immigration office was at the government complexes at Jalan Duta but oh boy was I wrong! The office was nearby Publika (opposite actually), inside the Kementerian Dalam Negeri Complex. Parking was free and i can park anywhere i want unless it has been designated for government officers. 

 When i arrived around 7.20 there were some people waiting outside. About 7.30 am the officer signalled to us to enter the compound. People gushed through the unlocked door. I guessed the door was already unlocked prior to my arrival but people just waited outside. Perhaps they were told so. 

 These are payments for the passport. If you are a disabled, then the passport is free provided that you have an official card to confirm your status. Well, for me, i would have to pay RM 300 for a passport to last for five years. 

 So i got this number, meaning that i was the twelfth person (categorized as regular) (there would be another set of counter to cater for special people like pregnant ladies, old people, people with babies and disabled). 

I came to the immigration office without filling any forms and bringing any photo. As you can see, each counter is equipped with special device to take your photograph. I just brought my IC and my old passport and of course enough cash. My number was called after about 15 minutes. So i went and gave the officer my passport and my IC, then she told me to look at the device (camera) to take my photo. We did several attempts as I was told that my eyes were not looking directly at the camera lense. The whole process took about 10 minutes. Then I was told to wait for my number to be called again. 

My number was called after about twenty minutes. I had to go to the payment counter to make the payment. I got the receipt as follow and was told that my passport will be ready after an hour. 

 And so i went to get something to eat downstair at a nearby cafe. 

The food was OK. Typical malaysian breakfast. After killing some time, about an hour, i went back to the office and noticed that the earlier number had not been called. So i waited for some time while playing with my iPad. Suddenly there was an announcement saying that they are experiencing some problem with the computer system and now that the passport processing will take more than an hour to be completed. So i continue waiting and playing with my iPad.These are the counters where they will be giving out the completed passport. At about 9.45 am, my number was called and they gave me my new passport and asked me to double check all my particulars and then signed at several places including inside the new passport. At about 9.50 am, I am a free man with my new passport. Now i can go travel!

All in all, in took me about 2.5 hours to get my passport done! Well done and keep it up my beloved government officers!